Returns & Exchanges

At Cowboy Ware, we value your satisfaction and want to ensure you have the best shopping experience. If you are not completely satisfied with your purchase, our return policy is here to help.

Eligibility for Returns

  1. Timeframe: Items must be returned within 30 days of the purchase date.
  2. Condition: Items must be unworn, unwashed, and in their original condition with all tags attached.
  3. Non-Returnable Items: The following items are not eligible for returns:
    • Clearance or final sale items
    • Gift cards
    • Customized or personalized items

How to Initiate a Return

  1. Contact Us: Reach out to our customer service team at cowboyware@cowboyware.com to initiate your return. Please include your order number and the reason for the return.
  2. Return Authorization: Once approved, you will receive a Shipping Return Label to your email inbox with instructions on how to proceed.
  3. Packaging: Securely package the item(s) and include the original packing slip or order confirmation.

Refunds and Processing

  1. Inspection: Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  2. Refund Method: Approved returns will be refunded to your original payment method. Please allow 5-7 business days for the refund to process.

Exchanges

If you wish to exchange an item for a different size, color, or style, please contact us to verify availability via email at cowboyware@cowboyware.com. The original item must be returned following the above guidelines before receiving the exchange.

Defective or Incorrect Items

If you receive a defective or incorrect item, please contact us within 7 days of delivery. We will provide a return label and ensure the issue is resolved promptly.

International Returns

For international orders, customers are responsible for return shipping and any associated fees. Refunds will be processed in USD, and currency conversion fees may apply.

Contact Us

If you have any questions about our return policy, please contact our customer service team:

Thank you for choosing Cowboy Ware! We appreciate your business and look forward to serving you again.